FAQs

Most of what people message us about is here — how fast delivery is, what happens if something arrives broken, which toy suits which age. If yours isn't answered, call or WhatsApp +880 1622-980882 and one of us will reply.

Two things worth knowing before you order. We take cash on delivery only*, and return requests have to reach us* within 1 day of delivery. Please check your parcel the day it arrives.

About IKAVOS

Who are you, exactly?

IKAVOS is a small toy shop based in Chattogram, selling educational toys for children across Bangladesh. We're not a marketplace with third-party sellers. We pick every toy ourselves, check it, and stand behind it.

Where are you based?

Isabella Tower, Level 5, Boropol Mor, Chattogram 4226. Most online toy shops here run out of Dhaka. We don't, which means the person answering your call is the same person who packed your parcel.

Do you have a shop I can visit?

We're online only for now — that's how we keep prices lower than a shop with rent to pay. If you want to see a toy properly before deciding, ask us on WhatsApp and we'll send you a real video of it, not just the catalogue photo.

Why should I buy from you instead of a Facebook page?

Fair question, a lot of toy selling here happens through pages. The difference is you get a written order record, a return policy in writing that you can hold us to, and a fixed price on the product page instead of "inbox for price." You also know exactly who to call, and where we are.

Are your toys original, or copies?

Everything comes from the factories we import from directly, with proper packaging and product codes. We don't resell used stock or repackaged items. If something ever looks off, send us a photo and we'll sort it out.

How do you choose what to stock?

Every toy has to pass four questions: will a child still pick it up in three weeks, is it safe in a real house with a real toddler, does it teach something without feeling like a lesson, and is it worth what we're charging. If a toy fails one, we don't list it, however well it might sell.

Can I trust the reviews on your site?

They're from customers who actually ordered, and we don't delete the critical ones. If a toy is smaller than people expect, you'll see somebody say so.

Toys, age and safety

How do I know which toy fits my child's age?

Every product page lists an age range, and it's the honest one from the manufacturer, not a wider range to sell more. If your child is a little above or below it, message us with their age and what they already play with, and we'll tell you straight whether it'll hold their interest.

Are the toys safe for a toddler who puts everything in their mouth?

Our wooden toys use non-toxic, water-based paint and sanded edges. That said, any toy with small parts is a choking risk for children under three, and we mark those clearly on the product page. If you're shopping for a baby under two, stick to items listed for 0–3 years and keep an adult nearby during play.

Do the toys need batteries?

Most don't. We lean towards wooden and non-electric toys, so nothing beeps at 6am and there's nothing to charge. Where a toy does need batteries, the product page says so and tells you which size.

Are these really "educational" or is that just marketing?

They're toys first. A magnetic number train teaches numbers because your child is lining up numbers to build a longer train, not because it quizzes them. If a toy is mainly just fun, we say that too.

Will the size and colour match the photos?

Sizes on every product page are the actual measurements in centimetres, and they're worth reading — toys usually look bigger in photos than they are. Colour can shift slightly depending on your screen and the production batch.

Is there a warranty?

Toys don't come with a manufacturer warranty. What we do cover is a genuine defect, and you need to tell us within 1 day of delivery — see the returns section below. Normal wear from heavy play isn't covered. Kids are rough, and that's what these are built for.

The toy I want is out of stock. Will you restock it?

Usually yes. Message us with the product name and we'll tell you roughly when, or leave your number and we'll let you know the day it's back.

Do you take product suggestions?

Please send them. A good number of the toys we stock came from a parent asking if we could get something specific.

Ordering and payment

How do I place an order?

Add what you want to the cart, go to checkout, and fill in your name, phone number and full address. You'll get a confirmation, and we'll call you before dispatch. If you'd rather order by phone or WhatsApp, that works too — call +880 1622-980882.

What payment methods do you accept?

Cash on delivery only, for now. We don't take card, bKash, Nagad or bank transfer at checkout yet. You pay the delivery man when the parcel reaches you.

Why don't you accept online payment?

We're a young business and we've chosen to keep it simple while we grow. Cash on delivery also means you can see the toy before any money changes hands, which is usually what parents want from a shop they haven't ordered from before. We'll add online payment later, and this page will say so when we do.

Do I have to pay anything up front?

For orders outside Chattogram we ask for the delivery charge in advance, and the rest you pay the delivery man. It's standard practice here and it keeps courier costs from eating the margin on cancelled orders. Inside Chattogram, nothing up front.

Do I need an account to order?

No, you can check out as a guest. An account just saves your address so the next order is quicker.

Can I change or cancel my order?

Yes, free of charge, as long as it hasn't left us. Call us the same day and we'll change the item, change the address, or cancel it entirely. Once the parcel is with the courier it becomes a return instead.

Do you have discounts or offers?

We run offers around Eid, Pahela Baishakh and the school year, plus occasional bundle prices. Follow us on Facebook or leave your email at the bottom of the page to hear about them first.

Will I get an invoice?

Yes, a printed one in the box and a digital copy by SMS or email.

Delivery

How long does delivery take?

Inside Chattogram, 1–2 working days. Dhaka and other cities, 2–4 working days. Elsewhere in the country, 3–5 working days. During Eid and other busy seasons it can run a day or two longer, and we'll tell you if it does.

What's the delivery charge?

Inside Chattogram city: BDT 70. Anywhere else in Bangladesh: BDT 130. Heavy or oversized items may cost a little more, and you'll see the exact amount at checkout before you confirm.

How do I track my order?

We send a tracking number by SMS once it's dispatched, and the courier calls you before arriving. Or just message us and we'll check for you.

Can I open the parcel before paying?

Yes. Open it in front of the delivery man and check the toy is the right one and undamaged. If it's wrong or broken, don't accept it — hand it straight back and call us on +880 1622-980882. That's the fastest way to fix it, and it saves you the return courier trip entirely.

Nobody was home when the courier came. What happens?

They'll usually try again the next day and call first. If they can't reach you after two attempts, the parcel comes back to us and we'll contact you to rebook. Repeated failed deliveries may mean we ask for advance payment on your next order.

Do you deliver outside Bangladesh?

Not right now. We're focused on Bangladesh.

Returns, exchanges and refunds

Full details are on our Refund and Returns Policy page. The short version is below.

How long do I have to report a problem?

One day from delivery. That's short, we know, which is why we'd rather you checked the parcel at the door before paying. Call or WhatsApp +880 1622-980882 the same day and we'll take it from there.

What if the toy arrives damaged or broken?

We'll replace it or refund you. Tell us within 1 day with photos, and an unboxing video if you have one. The video isn't us being difficult — it's the only way we can prove to the courier that the damage happened in transit, so please record while you open the parcel.

What if I got the wrong product?

That's on us. Call within 1 day, keep it unused and in its box, and we'll send the right one and collect the wrong one at our cost.

Can I return something just because I changed my mind?

Only if the box is unopened, the toy unused, and you tell us within 1 day. You'd cover the return courier charge. Once a toy has been played with we can't take it back — it's a child's product, and the next parent deserves a sealed box.

My child didn't like it. Can I exchange it?

If it's unused and still sealed, yes, within 1 day, with you covering the courier charge. If it's already been opened, tell us what happened anyway. Sometimes it's an age mismatch and we can point you at something that'll suit better next time.

How do I start a return?

Call or WhatsApp +880 1622-980882 with your order number and a photo or video of the problem. We'll tell you whether it's approved, usually the same day, and what to do next. Please don't ship anything back before talking to us — we can't track a parcel we're not expecting.

How will I get my refund if I paid cash?

By bKash, to the number you give us when the return is approved. Since we're cash on delivery only, that's how every refund goes out.

How long does a refund take?

Within 7–10 working days of the product reaching us and passing inspection.

Do I get the delivery charge back?

If the fault was ours — wrong item, damaged, defective, missing parts — yes, the full amount including delivery, and we cover the courier both ways. If you're returning because you changed your mind, the delivery charge isn't refunded.

Is anything non-returnable?

Opened or used toys, anything missing its box, manual, parts or free gift, and requests made more than 1 day after delivery.

Gifts and bulk orders

Can you gift wrap it?

Yes, just add a note at checkout. Wrapping is free and we can include a handwritten card with your message.

Can you send it straight to someone else?

Sure. Put their address in the delivery field and your own number as the contact. Do let them know it's coming, though — it's a cash-on-delivery parcel, so somebody at that address needs to be ready to pay.

I'm buying for a school or daycare. Do you do bulk prices?

Yes. Schools, playgroups, daycares and corporate gift orders get separate pricing. Email support@ikavos.com or call us with what you need and roughly how many, and we'll send a quote.

I'm not sure what to buy. Can you suggest something?

Tell us the child's age, whether they're into building, puzzles or pretend play, and your budget. We'll give you two or three options and say honestly which one usually lasts longest — including when the cheaper one is the better choice.

Still need help

How do I reach you?

Call or WhatsApp +880 1622-980882, email support@ikavos.com, or message our Facebook page. We're around 10am–8pm, Saturday to Thursday.

How fast do you reply?

Usually within a couple of hours during working hours. Message us late at night and you'll hear back the next morning.

Something went wrong and I'm not happy. Who do I talk to?

Call the number above and ask to speak to the team directly, or email support@ikavos.com with your order number and what happened. We'd rather fix it than have you write us off.