Privacy policy

Effective date: 01/09/2026

This page explains what information we collect when you shop with us, why we need it, and what we do with it. We've written it in plain language rather than legal wording, because a policy nobody reads protects nobody.

Short version: we collect what we need to get a toy to your door, we don't sell your information to anyone, and you can ask us to delete it.

1. Information we collect

What you give us

  • Contact and delivery details: your name, phone number, delivery address, and email address if you give one.
  • Order details: what you bought, when, any delivery instructions, and your order history with us.
  • bKash number: only if you're due a refund, and only for that refund.
  • Messages: anything you send us on WhatsApp, phone, or our Facebook page, including photos and videos you send with a return request.

What we collect automatically

  • Website usage: which pages you visit, how long you stay, what you add to your cart, and roughly where in the country you are.
  • Device information: your browser, device type, and IP address.

What we don't collect

We sell on cash on delivery only. We don't take card or mobile banking payments at checkout, so we never ask for and never hold your card number, bank details, or bKash PIN. If anyone contacts you claiming to be from IKAVOS and asks for those, it isn't us — please report it to us on +880 1622-980882.

2. Why we use it

We use your information to:

  • Confirm your order and get it delivered to the right address.
  • Call or message you about your order, a delivery, a return, or a refund.
  • Handle return requests and send refunds.
  • Understand which toys people actually want, so we stock better ones.
  • Fix problems on the website and make it load faster.
  • Send you offers and new arrivals — only if you've asked us to.
  • Spot fake or repeated fraudulent orders, which is a real cost in cash-on-delivery selling.

3. Keeping it safe

  • Our website runs on an encrypted (SSL) connection, so what you type at checkout can't be read in transit.
  • Only staff who need your details to process an order can see them.
  • We don't store payment card or banking information, because we don't collect it.
  • We keep order records for as long as we need them for accounting and warranty claims, then delete them.

No system is perfect. If something ever goes wrong and your information is exposed, we'll tell you rather than quietly hope you don't notice.

4. Cookies

Like most online shops, we use cookies. They're small files your browser stores, and here they do three things:

  • Keep items in your cart when you move between pages or come back later.
  • Remember your preferences so you don't re-enter the same details.
  • Tell us which pages and products are getting attention, so we know what's working.

You can turn cookies off in your browser settings. Fair warning though — your cart will stop remembering what's in it, so checkout gets frustrating.

5. Marketing messages

We only send offers, new arrivals and updates to people who've signed up for them. If you've ordered from us but never subscribed, you'll hear from us about your order and nothing else.

To stop marketing messages, reply STOP to any SMS, use the unsubscribe link in any email, or just tell us on WhatsApp. It takes effect immediately — no forms, no "please tell us why."

6. Children's privacy

We sell toys for children, but our website is for adults. We don't knowingly collect information from anyone under 18, and orders should be placed by a parent or guardian. If you think a child has given us their details, contact us and we'll delete them.

7. Your rights

You can ask us to:

  • Show you what personal information we hold about you.
  • Correct anything that's wrong — a misspelled name, an old address.
  • Delete your information, unless we're legally required to keep an order record.
  • Stop sending you marketing messages.

Call or WhatsApp +880 1622-980882, or email support@ikavos.com . We'll respond within 7 working days. We may ask you to confirm your order number first, so we're not handing someone's details to a stranger.

8. Changes to this policy

If we start accepting online payments, add a new delivery partner, or change how we use your information, we'll update this page and change the effective date at the top. Worth a look before you order if it's been a while.

9. Contact us

Questions about any of this? Talk to us.

IKAVOS
Isabella Tower, Level 5
Boropol Mor, Chattogram 4226
Bangladesh

Phone / WhatsApp: +880 1622-980882
Email: support@ikavos.com
Facebook: Ikavos

We're available 10am–8pm, Saturday to Thursday.