Refund policy

Effective date: 01/09/2026

We care about your child's happiness and safety, and we only sell toys we'd hand to our own kids. Still, sometimes an order goes wrong. If that happens, here's exactly what we'll do about it, in plain language.

Please read section 1 carefully — the one-day window is short, so check your parcel the day it arrives.

1. When you can return a product

We accept returns and replacements when all of these are true:

  • You contact us within 1 day of receiving the product.
  • The toy is unused and in its original packaging, with all tags, manuals, accessories and parts intact.
  • You can show us a photo or video of the problem. An unboxing video is best — it's the only way we can claim against the courier for transit damage.
  • If your order came with a free gift or promotional item, that comes back too.
  • The product passes our inspection when it reaches us.

Replacements depend on stock. If the toy is out of stock, you get a full refund instead.

2. Reasons we accept

You can ask for a return or replacement if:

  • The toy arrived damaged, defective, or not as described on our site.
  • You received the wrong item.
  • The toy has a manufacturing defect or is missing parts.
  • The colour, design or size doesn't match what you ordered.

What we can't accept

  • Toys that have been played with, opened, or taken out of their packaging.
  • Products returned without their box, manual, accessories or free gift.
  • Requests made more than 1 day after delivery.
  • Normal wear from use. Kids are rough with toys, and that's what these are built for.
  • A change of mind after the product has been opened.

3. How to start a return

  1. Contact us within 1 day of delivery — call or WhatsApp +880 1622-980882, or message our Facebook page.
  2. Send your order number and a photo or video of the problem.
  3. We'll review it and tell you whether it's approved, usually the same day.
  4. Once approved, we'll tell you how to send the product back or arrange a pickup.
  5. We inspect the returned product. If the reason checks out, we send a replacement or process your refund.

Please don't ship anything back before talking to us. We can't track parcels we're not expecting, and we can't process a return we can't trace to an order.

4. Refunds

We currently sell on cash on delivery only. We don't accept card, mobile banking or bank transfer payments at checkout yet, so every refund is handled the same way.

  • Refunds are issued by bKash, to the number you give us when the return is approved.
  • We only issue a refund after the product reaches us and passes inspection.
  • Refunds are processed within 7–10 working days of us receiving the product.
  • If we can't replace an out-of-stock item, you get a full refund of the product price.

What isn't refunded

The delivery charge is non-refundable when the return is for a reason other than our mistake.

If the fault was ours — wrong item, damaged, defective, or missing parts — we cover the delivery charge both ways and refund you in full.

5. Damaged parcels at the door

You're welcome to open the parcel in front of the delivery man and check the product before paying. If it's clearly the wrong item or visibly broken, don't accept it — hand it straight back and call us on +880 1622-980882. That's the fastest way to sort it out, and it saves you the return courier trip entirely.

6. Cancelling an order

You can cancel any order free of charge as long as it hasn't left us. Call us the same day you order. Once the parcel is with the courier, it has to go through the return process above instead.

7. Contact us

IKAVOS
Isabella Tower, Level 5
Boropol Mor, Chattogram 4226
Bangladesh

Phone / WhatsApp: +880 1622-980882
Email: support@ikavos.com
Facebook: Ikavos

We're available 10am–8pm, Saturday to Thursday.

If something goes wrong and you're not happy with how it was handled, call the number above and ask to speak to the team directly. We'd rather fix it than have you write us off.